West End Leasing

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Dealing with Your Complaint

At West End Leasing our aim is to provide you, at all times, with a first class standard of service and the highest standards of advice. However, there may be occasions when you feel that these objectives have not been achieved. We take all complaints seriously and will deal with your concerns in the following manner;

Complaints regarding discretionary commission agreements

Following the FCA announcement on the 11th January 2024 that it would be undertaking a review of historic discretionary commission arrangements in the motor finance market, the current 8 week deadline to respond to your complaint is currently paused.

During this pause we shall continue to investigate any complaint relating to discretionary commission but we may not respond with a final response until the Financial Conduct Authority (FCA) have concluded their investigation which is anticipated by 25th September 2024 at the earliest.

Further information regarding the investigation can be found including further information on your rights to refer the Financial Ombudsman (FOS).

To submit a complaint, contact us using the methods below:

Contact Us Today
Call us on 01473 259233
Or fill out the form below:
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West End Leasing Ltd
9 Cromwell Court
16 St Peters Street